01Shipping in Canada

Shipping is free and expedited to most Canadian addresses.

Applicable taxes (Canadian taxes or US sales tax) are calculated at checkout.

Remote or rural addresses in Canada only pay a shipping difference. See Remote and rural areas.

02Shipping to the USA

For US orders, the price is US$69, and the shipping fee is the carrier’s rate for your address, calculated at checkout.

Duties covered — no surprise customs fees

Winback covers all US customs, duties and import fees. You pay no duties.

Shipping to any US address, in any city, rural or not, is exactly the carrier’s calculated rate (Canada Post or UPS) shown at checkout. Nothing more. The remote and rural difference rule does not apply to US orders.

03Remote and rural areas in Canada

If you live in a remote or rural area in Canada, you only pay the difference between the actual shipping cost to your address and the shipping cost to the nearest comparable location that qualifies for free shipping.

Example: nearest qualifying location

$30 shipping cost

Example: your remote address

$55 shipping cost

You pay

$25, the difference

This rule applies to Canada only. US orders pay the carrier’s calculated rate. These are example figures only, not actual carrier rates. If your address needs a difference, it will be shown at checkout or confirmed with you before your order ships.

04Delivery times

Canada

Usually 2–5 business days

USA

Usually 3–8 business days

Delivery times are estimates from the day your order ships. They are not guaranteed, and carrier delays can happen.

05Same-day dispatch

Orders placed before 12 pm Eastern, Monday to Friday, ship the same day. Orders placed after 12 pm ET, on weekends or on holidays ship the next business day.

0630-day money-back guarantee

• You have 30 days to try it, starting the day you receive your order.
• To start a return, email [email protected]. We’ll send you a free return label.
• The item must be in excellent working condition.
• Every return is inspected when it arrives. Your refund is issued after the inspection, once the return passes.

07Damaged or defective items

Email [email protected] with photos of the item first. We’ll review them and reply with next steps.

• Defect or normal wear: we replace it free.
• Damage from misuse: you can return it and get 15–20% off a new one.

08Warranty

There is no warranty beyond the 30 days from the day you receive your order.

09Contact

Questions about shipping or returns? Email [email protected].